Agenda day 1


09:30
Chair’s opening remarks

09:35
How Social Commerce is Transforming the Future of Online Retail

This opening session will set the scene for what promises to be...

This opening session will set the scene for what promises to be a brilliant event around this accelerating sector.

We will hear from Jamie Peate on the global growth of social commerce, the size of the market and the opportunity and challenges it presents to brands.  He will share platforms that are leading the way in social commerce and delve into what promises to be the BIG next thing.

In addition to the above, Jamie will look at why he believes digital and bricks and mortar should make love not war and share those brands he thinks are getting it right and maybe those getting it wrong too.

30 minutes

10:10
Networking break

20 minutes

10:30
Live Video Shopping - Snug Case Study

20 minutes

Speaker:

Serge Milbank, CEO, Confer With

10:50
Pre-arranged 1-2-1 meetings

65 minutes

11:55
Case study: How Brands are Using Snapchat’s AR Capabilities to Drive Social Commerce Success

20 minutes

Speaker:

Caroline McDevitt, Head of Fashion and Luxury at Snap Inc.

12:15
Networking lunch

55 minutes

13:10
Pre-arranged 1-2-1 meetings

65 minutes

14:15
From Pin to Purchase: How Pinterest is Reinventing the Shopping Experience

Online shopping often feels too transactional. Shopping on Pinterest is different. It’s...

Online shopping often feels too transactional. Shopping on Pinterest is different. It’s not just about transacting, it’s also about the magic of browsing, discovering things you didn’t even know you wanted, and finding inspiration on the way to buying. People come to Pinterest to plan the next thing they want to try, do, make or buy. With a 200% increase in engagement on shopping surfaces on the platform over the past year, brands and retailers are not a distraction, but are in face additive to the user experience, showing up with exactly what people are looking for, at the right moment. Hear how Pinterest is building a positive and inspiring shopping destination, where businesses of all sizes around the world are reaching +400 million people who come to the platform each month early in their decision-making journey and full of purchase intent

25 minutes

14:40
The Latest Developments in Instagram Shopping - Case Study: How Facebook shops in delivering opportunities for Growth

15:10
Pre-arranged 1-2-1 meetings

45 minutes

15:55
Panel discussion: Leveraging Content to Drive Customer Conversion

As the lines between content and commerce continue to blur, brands are...

As the lines between content and commerce continue to blur, brands are focussing on native content, creators and micro influencers to provide social proof for their products and drive product discovery, authentic engagement and sales.

Join our panel to explore how to harness the potential of shoppable content across your social channels to reach and convert potential customers.

35 minutes

16:30
What next for Social Commerce? The View from China

Explore the impact of the Live Commerce boom in China and what...

Explore the impact of the Live Commerce boom in China and what these developments  mean for global brands and their future social commerce strategy.

  • China is the future of social commerce: penetration is three times higher in China than the US and total social commerce revenue in China is ten times higher than the US.
  • Platforms like WeChat and PDD combine elements of e-commerce, live streaming, group buying, and an advanced influencer industry.
  • Western platforms don’t have the same functionality, so how should brands selling to UK consumers think about social commerce?
  • What can we learn from China about what’s next? What should western brands be doing now, next month and over the next year to get ahead.

25 minutes

19:30
Drinks reception

20:00
Networking dinner

22:00
Post Dinner Drinks

Agenda day 2


09:40
Chair's welcome remarks

09:45
Keynote: Understanding the Psychology of Social Shopping

Join psychologist, TV presenter, writer and expert media commentator Emma Kenny as...

Join psychologist, TV presenter, writer and expert media commentator Emma Kenny as she explores the impact of social shopping and discusses how brands can optimise their method of engagement with consumers.

25 minutes

10:10
Case Study: Building a Test and Learn Roadmap for Social Commerce

- Why you need an annual roadmap and how to tailor it...

- Why you need an annual roadmap and how to tailor it to increase channel performance throughout the year - The importance to aligning your brand and performance roadmaps - How can you measure success and what tools do you need?

20 minutes

10:30
Panel discussion: Social CRM

By focusing on inbound customer service-based discussions SCRM creates meaningful points of...

By focusing on inbound customer service-based discussions SCRM creates meaningful points of engagement, insight into customer interactions and opportunities to build loyalty, enabling brands to turn their social networks into customer service touchpoints. Discover how brands are utilising Social CRM to build customer engagement and drive brand advocacy.

30 minutes

11:15
Chair's closing remarks

*Programme is subject to change